Support

The relationship between a provider and their information system vendor is one of the most important on-going aspects of a practice. Advanced Medical was founded with a "customer first" philosophy, dedicated to delivering high-quality products backed by excellent customer service.

To ensure prompt and courteous service, an Account Manager is assigned to each of our customers. The Account Manager is responsible for overseeing all account activities, from installation to customer support response time.  Our well-trained support staff and one-on-one approach to customer service provides the level of comfort required in today's rapidly changing healthcare environment. We address all information management topics, including software, hardware and network configurations, and medical billing issues.

Most importantly, as a Advanced Medical support customer you are entitled to an unlimited number of support requests. A live representative will handle your call as we strive to provide immediate solutions in even the most difficult situations.

Each system includes a complete on-line help system and documentation manual with easy, step-by-step instructions for installing and using the software.  Entry-level users will appreciate our comprehensive training offerings.  In addition, our web site contains information covering many aspects of software use.

Technical Support Agreements

Our technical support agreements can include unlimited telephone support for answers to technical problems that develop in operating the software, with a live representative handling all inquiries.

Per-Incident Support
Technical support can be provided on a per-incident basis, up to and including on-site visits.